A voicebot is an AI-powered virtual assistant that interacts with users through natural spoken language. Unlike traditional IVR systems, voicebots use natural language processing (NLP) to understand, interpret, and respond to real-time voice inputs—providing fast, human-like experiences over the phone.
At source[code], our voicebots are designed for banks, insurers, and fintechs, enabling 24/7 support, automated workflows, and seamless integration with backend systems.
Voicebots are transforming how businesses handle phone interactions—by combining AI, automation, and human-like conversations. Here's why leading banks, insurers, and fintechs trust voicebot technology
AI-powered voicebots are transforming how businesses communicate—across industries. From handling routine banking inquiries to automating claim updates in insurance or appointment scheduling in healthcare, voicebots reduce costs, enhance accessibility, and deliver 24/7 support. Below are key industries where voicebots deliver real value
Voicebots reduce reliance on call centers, improve response time, and offer 24/7 service while maintaining compliance.
• Balance inquiries, card activation/blocking
• Loan application status & EMI reminders
• KYC verification via voice
• Fraud alert confirmations
Voicebots automate repetitive queries, cut call handling time, and improve customer experience in high-stress claim scenarios.
• Claims status updates
• Premium reminders & payment confirmation
• Policy information & renewals
• New customer onboarding
Voicebots help manage high-volume inquiries during promotions or holidays without scaling call center staff.
• Order tracking & status updates
• Product availability & return requests
• Store hours or delivery info
• Feedback collection via outbound calls
Voicebots enhance patient engagement while freeing up medical staff from basic admin tasks.
• Appointment scheduling and reminders
• Lab result notifications
• Insurance verification
• Patient satisfaction surveys
Voicebots streamline communication and reduce no-shows or delivery delays.
• Delivery confirmation and rescheduling
• ETA notifications
• Pickup reminders
• Driver check-ins