AIRA – Insurance AI Chatbot & Voicebot

Deliver 24/7 localized, AI-powered insurance support with speed, accuracy, and compliance.
Deliver 24/7 localized, AI-powered insurance support with speed, accuracy, and compliance.
Deliver 24/7 localized, AI-powered insurance support with speed, accuracy, and compliance.
What is AIRA?

AIRA is an AI-first chatbot & voicebot built specifically for insurance. It delivers 24/7 localized customer support across life, health, and loan protection insurance—handling claims, payments, policy inquiries, and more.

With NLP trained on Southeast Asian languages, AIRA provides natural, human-like interactions that traditional call centers cannot scale.

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Key Features
Relevance
Focused on real insurance use cases.
Localization
Trained on Taglish and regional expressions.
Consistency
Unified chatbot + voicebot NLP engine.
Modularity
Explainable AI ensures decisions meet Basel IV, GDPR, and audit standards.

Why Choose AIRA by source[code]

Domain Expertise in Insurance Workflows

Specialized for life, health, and loan protection insurance, addressing real industry use cases with accuracy and speed.

Localized for Southeast Asian Markets

LP Models trained on Southeast Asian Languages to ensure natural conversations and localized compliance.

Enterprise-Ready Integrations

Easily integrates with CRM, core banking, LOS, and helpdesk systems to support multiple channels across chatbot and voicebot.

Compliance and Security Assured

Built with ISO, GDPR, and local standards. Using a customized private LLM model — not public AI - to ensure compliance, data protection, and secure interactions.

Experience AIRA today
Experience how AIRA helps insurers cut call center costs, handle claims and policy queries instantly, and provide natural customer conversations across channels.

Solution Highlights

Capabilities

  • NLP trained on Southeast Asian languages & accents.
  • Real-time TTS & STT voice interaction.
  • Retrieve info via RAG (policies, loans, products).
  • Escalation to human advisors when needed.

Core use cases

  • Claims guidance
  • Policy and product inquiries
  • Upselling prompts & payment reminders
  • Branch locator & loan-related questions

Performance & Results

  • 10+ insurance use cases tested.
  • 90% accuracy across test cases.
  • Successfully handled Taglish and domain-specific intents.
  • Natural, human-like interaction across chatbot & voicebot.

Implementation Process

Step 1

Strategy Consultation

Map insurance workflows, identify gaps in claims, policy servicing, and compliance requirements.

Step 2

Conversational Design & NLP Training

Design chatbot & voicebot conversations trained on Taglish, Vietnamese, Thai, Bahasa for natural support.

Step 3

System Integration (CRM, Core Banking, LOS, Helpdesk)

Integrate AIRA with CRM, LOS, and helpdesk to streamline claims, payments, and policy services.

Step 4

Testing & Compliance (ISO, GDPR, local standards)

Validate AIRA against ISO, GDPR, and local insurance standards for secure, compliant deployment.

Step 5

Ongoing Optimization & Support

Continuously monitor usage, refine accuracy, and expand insurance use cases with real interactions.