Job Summary

We are looking for an experienced Business Analyst with a strong background in Finance, Insurance domains to join our growing team. The ideal candidate will have at least 4 years of hands-on experience in business analysis, with proven expertise in preparing BRD/FRD documents, designing BPMN workflows, and managing data validation flows. This role requires excellent communication and analytical skills, as well as fluency in English to collaborate with international stakeholders.

Key Responsibilities

• Gather, analyze, and document business requirements and functional specifications (BRD, FRD)
• Translate business needs into clear system requirements for development teams.
• Design and maintain BPMN process flows to visualize and optimize business processes.
• Collaborate with stakeholders, product owners, and developers to ensure alignment between business goals and technical solutions.
• Validate and verify data flow and business logic throughout system development.
• Conduct gap analysis and propose effective business and system improvements.
• Support user acceptance testing (UAT) and ensure deliverables meet business expectations.
• Prepare detailed documentation and ensure all requirements are traceable through project lifecycles.
• Assist in training, deployment, and guiding end-users on how to operate the system.
• Continuously track and update processes, products, and improvements.
• Provide business consulting and digital solutions in digital transformation projects.
• Communicate clearly and effectively in English with internal and external stakeholders.
• Experience working in Agile/Scrum environments is a plus.
• Familiar with tools: Jira, Figma, Draw.io, Excel, SQL is preferred.

Requirements

• Bachelor’s degree in Business, Finance, Economics, Computer Science, or related fields.
• Minimum 4 years of experience as a Product Owner or Product Manager, preferably in Finance or Insurance sectors.
• Strong understanding of financial systems, insurance products, and regulatory environments.
• Experience with life insurance workflows: New Business, Underwriting, Claims.
• Understand NIGO, STP, and TAT metrics.
• Write and manage BRD, FRD, and BPMN for insurance operations.
• Define and validate data flows between PAS, D365, and Claims systems.
• Work with OCR, eKYC, and document validation features.
• Strong in KYC, AML, PEP, and compliance requirements.
• Support integration testing for OCR, DMS, and workflow automation.
• Trace and validate all rules in business and system layers.
• Prepare UAT test cases and acceptance criteria.
• Create SOPs and user guides for operations teams.

Nice to Have

• Experience with digital banking, insurtech, or data-driven product design.
• Knowledge of UX/UI principles or user research methods.
• Professional certifications such as PSPO, CSPO, or PMI-ACP.
• Experience with non-life, health, and life insurance processes: New Business, Underwriting, Claims.

Why You’ll Love Working Here:

• Working time: 9am – 6pm (Vietnam Time)
• 12 days of annual leaves
• Extra pay for Overtime
• Salary paid in NET (USD)

Perks & Benefits:

• 100% Remote Work – virtual since day one with robust remote systems
• Fast-growing company – lots of opportunities to grow with us
• Positive, inclusive team culture
• Engagement events: Company trips, Team building, Year-end party, Gifts, and monthly team meetings